Customer service during the national holiday may 8

 

Due to the national holiday on Wednesday, May 8, 2024, Moser customer service will be available for you again from Thursday, May 9, 2024. We will try to process all incoming orders and inquiries as soon as possible. Thank you for your understanding.

 

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Can a product be made even though it’s no longer on offer? For instance, to add to a historic set of glasses?

We strive to accommodate our clients as much as possible, and that includes making historic pieces no longer featured in Moser’s current product portfolio. However, this can be quite difficult, meaning some requests are simply impossible. When dealing with special requests like this, our customer service colleagues require precise dimensions, photos, videos, or a sample. We will then try to make an identical crystal product, or at least one that is as similar as possible.


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